London

****DUE TO COVID-19 SHIPPING DELAYS ARE BEYOND OUR CONTROL AND CANNOT GUARANTEE SHIPPING AND PROCESSING TIMES. PLEASE KEEP THIS IN MIND WHEN PLACING AN ORDER.*****

Please allow 48 hours for your payment to be processed. Processing time is subject to change due to unforeseen circumstances.

We ship worldwide!
However customer may be responsible for import fees/duties depending on the country.

Raw Bundle orders (all origins) have a processing time of 14-17 business days, weekends and holidays excluded.

Custom Wig Units have a processing time of 25-28 business days, weekends and holidays excluded.

Ready to Wear Units have a processing time of 3-5 business days, weekends and holidays excluded.

All other product processing times can be found in their description. Please read throughly before purchasing.

After your order has been processed and shipped, you will receive a tracking number via the email you provided at checkout. There should be a link that takes you directly to USPS.

If the link is not attached please go to usps.com/tracking and enter your tracking number to follow your package. A signature is required for delivery on all packages.

To keep track of all of your orders placed with The Hare Life Official, please create an account with us!

We will not be held liable for any order delays due to incorrect shipping and billing address. Please make sure you enter your address correctly including building and apartment numbers. If you enter your shipping address incorrectly, please email info@theharelifeofficial.com to have it updated immediately.

If your BILLING AND SHIPPING address do not match you will be completely REFUNDED.

THE HARE LIFE OFFICIAL IS NOT RESPONSIBLE FOR PACKAGES ONCE THEY ARE SHIPPED!
If your package is lost/stolen you must file a claim with the shipping courier.

Due to the nature of our products, ALL SALES ARE FINAL.
However if we make a mistake on your order we will be more than happy to fix the issue. Please contact us at info@theharelifeofficial.com within 3 business days of receiving your order.

Once the wig is in your possession, we are no longer responsible for the wig and how you choose to maintain it.

Do not scratch the lace, apply direct heat to the lace, or excessively pull at the lace. This will cause it to rip and The Hare Life Official will NOT be held responsible.